Terms & Conditions

Please read these Terms & Conditions carefully before using our website and services.

This website and the related ordering application (Lightspeed POS) are operated by LOAM ("Restaurant"). Throughout these Terms, the words "We", "Us", and "Our" refer to LOAM.

Users of this website may purchase products offered through our website and Lightspeed POS for restaurant pickup or delivery where available.

By accessing or using our Store, you agree to be bound by these Terms & Conditions. If you do not agree with these Terms, please do not use our services.


General Conditions

1. Acceptance of Terms

By purchasing products from our Store, you agree to these Terms and all referenced policies. We reserve the right to refuse service to anyone, at any time, for any lawful reason.

2. Amendments to Terms

We may update these Terms at any time. Continued use of the Store after changes have been published constitutes acceptance of the updated Terms.

3. Privacy Policy

The collection and processing of personal information is governed by our Privacy Policy. Credit card information is always encrypted during transmission.

4. Prohibited Activities

Users may not copy, reproduce, sell, resell, exploit, misuse, or interfere with any part of the Store or Service. Any unlawful activity, false information, harassment, or attempts to compromise website security are strictly prohibited.


Products & Orders

5. Product Information & Availability

We strive to display our products accurately. However, actual products may vary slightly. Prices, descriptions, ingredients, and availability may change without notice, and products may be discontinued at any time.

6. Ordering Process

Customers are responsible for providing accurate contact, payment, delivery, and billing information when placing an order.

7. Order Cancellation

Orders may only be cancelled before the Restaurant begins preparing them. Once preparation has started, cancellations are no longer possible.

8. Allergies

Customers are responsible for contacting the Restaurant regarding allergens before placing an order. LOAM accepts no responsibility for allergic reactions where this information has not been requested.


Delivery & Service

9. Delivery & Pickup

Delivery is available only within designated service areas. Estimated delivery times are approximate and may vary. Pickup orders must be collected during our operating hours.

Orders may only be cancelled before preparation begins.

10. Selling Alcohol

Alcoholic beverages are only sold to customers aged 18 years or older, in accordance with Belgian law.

  • Valid proof of age may be requested.
  • Delivery may be refused if age cannot be verified.
  • Delivery may also be refused if the customer appears intoxicated.
11. Reporting Issues

Any issue relating to an order should be reported immediately after receipt.

Phone: 016 56 55 01
Email: info@loam.be


Liability & Legal

12. Disclaimer

The Service and all Products are provided on an "as is" and "as available" basis without warranties of any kind. We do not guarantee uninterrupted or error-free service.

13. Limitation of Liability

LOAM shall not be liable for any direct, indirect, incidental, consequential, punitive, or special damages arising from the use of our website, products, or services. Liability shall be limited to the maximum extent permitted by Belgian law.

14. Indemnification

You agree to indemnify and hold harmless LOAM, its owners, employees, and affiliates against claims resulting from your misuse of the Service or violation of these Terms.


Miscellaneous

15. Governing Law

These Terms & Conditions are governed by the laws of Belgium.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms & Conditions, together with any documents incorporated by reference, constitute the complete agreement between you and LOAM.


Contact

If you have any questions regarding these Terms & Conditions, please contact us:

By Mail
LOAM
Sint-Niklaasberg 3,
3200 Aarschot, Belgium

By Phone
016 56 55 01

By Email
info@loam.be

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